Policies and Procedures Documents

Policies and Procedures Documents 

Here you will find downloadable forms and documents relating to EQL's policies and procedures. All files are in pdf format.

EQL Governance Structure
EQL Governance Structure

Customer Service - Appeals and Complaints
Communications Statement
Pricing Invoicing Policy
Customer Service Standards Policy
Appeals Policy
Complaints Policy

Equality, Diversity and Access
Assessment Policy
Equity Equal Opportunities Diversity Policy
Reasonable Adjustment Policy
Special Considerations Policy

Conflict Management
Conflict of Interest Policy

Maladministration and Malpractice and Sanctions
Malpractice Policy
Malpractice Procedure
Sanctions Policy
Sanctions Tariff